FAQ

Browse our catalogue, add items to your cart, and proceed to checkout. You can pay via UPI, credit/debit card, net banking, or Cash on Delivery. You will receive an order confirmation email immediately after placing your order.

We accept UPI (Google Pay, PhonePe, Paytm, BHIM), credit cards (Visa, Mastercard, RuPay, Amex), debit cards, net banking (all major Indian banks), and Cash on Delivery (on orders up to ₹10,000). All online payments are processed securely via Razorpay.

Delivery typically takes 3-5 business days for metro cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad), 5-7 business days for Tier 2 cities, and 7-10 business days for the rest of India. Large items like furniture may take an additional 3-5 days.

Yes! Shipping is completely free on all orders above ₹999. For orders below ₹999, a flat delivery charge of ₹99 applies.

Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your order by logging into your account and visiting My Account → My Orders → Track Order.

We offer a 7-day return window from the date of delivery. Products must be unused, in original packaging with tags intact. Customised products and items marked "Final Sale" are non-returnable. Visit our Refund Policy page for full details.

Refunds are initiated within 2-3 business days of return approval. The amount typically reflects in your account within 5-7 business days for cards/UPI/net banking. COD refunds via bank transfer take 7-10 business days.

Yes, you need to create an account to place an order. This allows you to track your orders, manage your addresses, save items to your wishlist, and enjoy a faster checkout experience. Registration is free and takes less than a minute.

Click the heart icon on any product to save it to your wishlist. You can view your wishlist from your account. Wishlisted items stay saved until you remove them, and you can add them to your cart anytime.

Yes! We regularly offer discounts, seasonal sales, and coupon codes. Follow us on Instagram and subscribe to our newsletter to stay updated on the latest deals. You can apply coupon codes at checkout in the "Apply Coupon" field.

COD is available across most serviceable pincodes in India on orders up to ₹10,000. COD availability for your specific pincode will be shown at checkout. Some remote areas may not support COD.

Absolutely. Every product at Royale Interiors is handpicked and undergoes quality checks before being listed. We source from trusted artisans and manufacturers. Product descriptions include accurate material, dimensions, and weight information.

Most decor items do not come with a manufacturer warranty. However, furniture items (coffee tables, lounge chairs) may include a limited warranty — details are mentioned on the respective product pages. All products are covered by our 7-day return policy for defects.

Yes! We welcome bulk orders for offices, hotels, events, and gifting. We offer special pricing on orders of 10+ items or ₹50,000+. Contact us at hello@royalinteriors.in with subject "Bulk Order" for a custom quote. Gift wrapping is available on select products at checkout.

Currently, we only deliver within India. We do not offer international shipping at this time. We are working on expanding our delivery network and hope to offer international shipping in the future. Stay tuned!

You can reach us via email at hello@royalinteriors.in, call us at +91 98765 43210, or WhatsApp us at the same number. Our support team is available Monday to Saturday, 10:00 AM to 7:00 PM IST. We typically respond within 24 hours.

We are here to help! Reach out to us anytime.

hello@royalinteriors.in | +91 98765 43210