Returns & Refunds

Not happy with your purchase? No worries. We make returns and refunds simple and hassle-free. Here is everything you need to know.

7 Days

Hassle-free return window from date of delivery

How to Initiate a Return

Log In to your account and go to My Orders

Select the order and item you want to return

Choose a return reason and add photos if applicable

Submit and our team will arrange a pickup

You can also email us at hello@royalinteriors.in with your order number and reason for return, and we will process it within 24 hours.

Return Eligibility

Eligible for Return

Items returned within 7 days of delivery
Products in unused, original condition
Original packaging and tags intact
Damaged or defective items (report within 48 hrs)
Wrong product received

Not Eligible

Items used, assembled, or altered
Missing original packaging or tags
Customised or made-to-order products
Items marked "Final Sale"
Returns after 7-day window

Step-by-Step Return Process

Request Return: Log in to your account, select the order, and initiate the return within 7 days of delivery.
Approval: Our team reviews your request within 24 hours and sends approval via email.
Pickup Scheduled: Once approved, we arrange a free pickup from your address within 2-3 business days.
Quality Check: After we receive the returned product, our team inspects it (1-2 business days).
Refund Initiated: Once approved, the refund is processed to your original payment method.
Refund Received: Amount reflects in your account within 5-7 business days.

Refund Timeline

Payment Method Refund Time UPI (GPay, PhonePe, etc.)2-3 business days Credit / Debit Card5-7 business days Net Banking5-7 business days Cash on Delivery7-10 business days (via bank transfer)

Exchange Process

We currently do not offer direct exchanges. If you want a different product, please initiate a return for the original item and place a new order. Your refund will be processed independently. We are working on adding a direct exchange feature in the near future.

Damaged or Defective Items

Received a damaged or defective item? We are sorry about that. Here is what to do:

Report within 48 hours of delivery.
Email hello@royalinteriors.in with your order number and clear photos of the damage.
We will arrange a free pickup and send a replacement or full refund within 24 hours of review.
You do not need to worry about return shipping — we cover it entirely for damaged items.

Need Help with a Return?

Email: hello@royalinteriors.in

Phone / WhatsApp: +91 98765 43210

Mon - Sat, 10:00 AM - 7:00 PM IST

Last updated: 08 Apr 2026