Privacy Policy

Privacy Policy

Last updated: March 2026

At Royale Interiors, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (royalinteriors.in) and use our services.

1. Information We Collect a) Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number / WhatsApp number
• Shipping and billing address
• Payment information (processed securely via Razorpay — we do not store card details)
• Order history and preferences

b) Usage Information

We automatically collect certain information when you browse our website:

• IP address and approximate location
• Browser type, version, and language
• Device type (mobile, desktop, tablet)
• Pages visited, time spent, and navigation patterns
• Referring website or search terms

c) Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, analyse website traffic, and deliver personalised content. See Section 6 for details on our cookie policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfil your orders, send confirmations, invoices, and shipping updates.
• Account Management: To manage your account, wishlist, addresses, and order history.
• Customer Support: To respond to your inquiries, complaints, and requests.
• Marketing: To send promotional emails, offers, and new arrival notifications (you can opt out at any time).
• Website Improvement: To analyse usage patterns, improve website functionality, and enhance user experience.
• Fraud Prevention: To detect and prevent fraudulent transactions and protect our business and customers.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Sharing with Third Parties

We do not sell your personal information. We may share your data with:

• Payment Processors: Razorpay, for secure payment processing.
• Shipping Partners: Delivery companies to fulfil and ship your orders.
• Analytics Providers: Google Analytics and similar tools for website analytics.
• Legal Authorities: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred.

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions, secure server infrastructure, and restricted access to personal data. All payment transactions are processed through Razorpay's PCI-DSS Level 1 compliant infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal data:

To exercise any of these rights, please email us at hello@royalinteriors.in with the subject line "Privacy Request".

6. Cookie Policy

Our website uses the following types of cookies:

• Essential Cookies: Required for the website to function (login sessions, cart data, CSRF protection).
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
• Preference Cookies: Remember your settings and preferences for a better experience.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including order processing, legal obligations, dispute resolution, and enforcement of our agreements. Order data is retained for a minimum of 5 years for tax and legal compliance. You may request deletion of your account and data at any time, subject to our legal retention requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact for Privacy Concerns

For any privacy-related questions or concerns, please contact our Privacy Officer: