Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: March 2026

At Royale Interiors, customer satisfaction is our top priority. We want you to love every product you purchase from us. If for any reason you are not completely satisfied, please review our refund and cancellation policy below.

1. Order Cancellation Window

You may cancel your order under the following conditions:

Once an order has been shipped, it cannot be cancelled. You may, however, refuse delivery or initiate a return after receiving the product, subject to our return policy terms.

2. How to Cancel an Order

1. Log in to your account at royalinteriors.in
2. Navigate to My Orders from your account dashboard
3. Select the order you wish to cancel
4. Click the "Cancel Order" button (available only if the order has not been shipped)
5. Select a cancellation reason and confirm
6. You will receive a cancellation confirmation email

Alternatively, you can contact us at hello@royalinteriors.in or call +91 98765 43210 to request a cancellation.

3. Refund Eligibility

You are eligible for a refund if:

• You cancelled the order before it was shipped.
• You received a damaged or defective product (reported within 48 hours of delivery with photos).
• You received a wrong product (different from what was ordered).
• You initiated a return within 7 days of delivery and the product is in unused, original condition with tags intact.
• The product was lost in transit and not delivered within the estimated delivery window + 5 business days.

4. Refund Process & Timeline

Refund timelines by payment method:

• UPI: 2-3 business days
• Credit/Debit Card: 5-7 business days
• Net Banking: 5-7 business days
• Cash on Delivery: Refund via bank transfer (NEFT) — 7-10 business days (bank details required)

5. Non-Refundable Items

The following items are not eligible for return or refund:

• Products that have been used, assembled, installed, or altered after delivery.
• Items without original packaging, tags, or labels.
• Customised or made-to-order products.
• Products marked as "Non-Returnable" or "Final Sale" on the product page.
• Gift cards and vouchers.
• Items returned after the 7-day return window.

6. Exchange Policy

We currently do not offer direct product exchanges. If you wish to exchange a product, please initiate a return for the original item and place a new order for the desired product. The refund for the returned item will be processed as per the timelines mentioned above.

7. Damaged or Defective Items

If you receive a damaged or defective product:

1. Report the issue within 48 hours of delivery.
2. Email hello@royalinteriors.in with your order number, description of the damage, and clear photographs.
3. Our team will review your claim within 24 hours and arrange for a pickup or replacement.
4. If a replacement is not available, a full refund will be issued.

We cover return shipping costs for all damaged or defective items.

8. Refund Methods

Refunds are always issued to the original payment method. For COD orders, we will process the refund via bank transfer (NEFT/IMPS) — you will need to provide your bank account details (account number, IFSC code, account holder name). In select cases, we may offer store credit as an alternative with your consent.

9. Contact Us

For refund or cancellation queries: